Samooha offers an extensive range of services to not only guarantee your system is always operating at optimum level, but that your software users are effectively trained in order to enhance its capabilities and ensuring your software continues to deliver best performance.
In our effort to maintain our high service standards, Samooha invested on a software to track all support incidence e.g. the time the incidence was logged, who is the developer assigned and completion status. Our support incidence can be either a usage query or a troubleshooting incidence where our team has the tool to track the status of each incidence until it is official closed. This will mean that at any one time, you can check with any of our helpdesk support team on the status of your incidence, rather than relying on a key principal support staff.